StoreFly offers a return period of 30 days from date of receipt. Return Merchandise Authorization (RMA) numbers are required for all returns.
Returned products must be complete in the original packaging and resalable.
Special Order items may not be returned. Opened and/or unsealed DVDs, CDs, and cartography are not returnable unless defective.
Units requiring service, either warranty or otherwise, should be returned directly to the appropriate manufacturer.
For most items, customers can obtain an RMA number and process their return using the StoreFly website.
Customers may also obtain an RMA number by sending an email to sales@storefly.com or by calling 253-218-6006
Be sure to provide the original invoice number, product being returned, and the reason for return. Returned merchandise may be subject to a restocking fee of up to 15%; please contact the RMA department for details.
HOW DO I GET AN RMA To RETURN AN ITEM?
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You can do this online from your Orders section. Find the order you wish to return and then select the
order’s invoice number. This will open up the order and from there you can create a RMA.